We want to find a resolution that works best for you! If you feel that your experience with Southside Market & Barbeque did not meet your expectations or live up to our guarantee, please notify us within 7 days of receiving your order and our team members will be happy to assist you. We promise to handle your request promptly and courteously.
Turkish breast star order full#
Should it be determined that an error was made by our fulfillment team or by our carrier, we can discuss options for resolution which may include replacement, partial refund or full refund where applicable. If you are unsatisfied with your order upon delivery, please contact (512) 285-6842 or email us at We are happy to address your concerns. Many of the same items are available in the restaurant individually however, the pricing may be different. Gift Sets are exclusive to the online store and are not available in the restaurant. It is not uncommon for the ice to dissipate before delivery however, the meat should still be cool to the touch upon arrival. Perishable items are shipped frozen and packed with dry ice. We cannot ship to international addresses. Delivery can take up to 7-10 days depending on when the order is placed, where the package is going, and which shipping method you choose. Orders placed after 10:00am CST typically begin processing the next business day after your order is placed. Holiday volumes will effect order processing times. Most orders received by 10:00am CST are typically processed the same day depending on transit days to desired delivery address. Please note that expedited services DO NOT deliver on Saturday/Sunday including: Express Saver, 3 Day Select, 2nd Day, and Overnight/Next Day delivery. We cannot be responsible for delivery problems or delays resulting from an incorrect or incomplete address as provided by the customer.Īll orders ship via FedEx Ground, UPS Ground and FedEx Home Delivery are the most economical shipping options we can offer. Please ensure your shipping address is current and complete prior to finalizing your order. Refunds will not be issued if a selected delivery date is not met.Ī physical shipping address is required.
We suggest you select a date earlier then needed to ensure your item arrives in a timely manner. We aim to deliver orders based on selection, but production and shipping times can alter this timeline. Packages are shipped from TX, CA and OH - we have multiple warehouses to facilitate speedy order fulfillment.ĭelivery dates can be selected at checkout but are not guaranteed. You will receive a tracking notification from FedEx or UPS as soon your package is picked up & scanned by our delivery drivers. If you need to change your order please call us at (512) 285-6842 from 9a-4p CST, Monday-Friday, or email us at Calls, voicemails, and emails left over the weekend will be returned in the order left during business hours.
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